04/18/2016 Flood Damaged Items

Fines and Fees:
• The Symphony system has been set to see 04/18/2016 as a closed date for fines purposes.  No fines will accrue for those days.
• Fines that accrue for other overdue days are legitimate and should be collected.

Items damaged/lost as a result of the 04/18/2016 flood:
• Check in the item from the customer record.
• Check the item out to your locations 160418FLOOD agency record.
• Dispose of the damaged item.

Accounts in Collection:
• Items reported as flood damaged on accounts In Collection will not be forgiven.
• Charges remain owed on these accounts.
• Refer customers in collection with concerns about flood damaged items on their accounts to Circulation Administration.

Flood Damaged Item Discards:
• Look up your location’s Flood Damaged Item account:
o In Check Out, use the User Search Helper to look up the account using the following name: 160418FLOOD, then select the account with your agency’s acronym (ALI, CEN, BLU, etc.).
o Or look the account up by using the following pattern: 160418FLOOD- followed by the agency acronym, such as 160418FLOOD-ACR.
• Check the flood damaged item out to your location’s Flood Damaged Item account.
• Dispose of the flood damaged item.

Holds:
• Items set to expire from the Holds Shelf on 04/19/2016 will be extended to 04/21.

If you have additional questions or concerns, please contact Circulation Administration at circinfo@hpl.lib.tx.us or at 832-393-2222 (choose option 3).