Renewing Items Using Self-Checks

Items eligible for renewal can be renewed using the self-check machines! Just follow the normal procedure for checking out a book.  The receipt will say the item has been renewed and give the new due date.

Expired Holds

To see expired holds, go to a customer's account, click on holds, and change the type of hold using the drop down menu on the bottom of the screen from Active to Inactive. This will show all previous holds and the status associated with it (FILLED, EXPIRED, or CANCELLED). It's easy to replace the hold on the expired item by right clicking on it.

Explaining Fines to a Customer

If you go to a customer's account, click on bills, and then click on the dollar amount of the fine, a window will open up with detailed information about the fine.

Tax Forms

Customers seeking tax forms can find them a number of ways:

Online - view and print

Order online - standard forms (1040, etc.) and business forms (1099, etc.) by mail

or by calling 1-800-829-3676

The local IRS office phone number is 281-721-7021. Nearby offices are located at:

1919 Smith St.
Houston, TX 77002

8701 S. Gessner
Houston, TX 77074

Overriding Holds

Please pay attention when overriding holds. If you see the message "Item has available hold" pop up, that means the item is currently being held for someone and was likely taken from the hold shelf. Do not override the hold in that instance. If you see the message "Item has holds", then the item can be checked out to the customer.