Thursday, April 13, 2017

Subscription Plan (S-Plan) Books

SUBSCRIPTION PLAN Items – Return to LMS
Subscription Plan (S-Plan) books are easily identified by their bright yellow spine labels.

NOTE: **NEVER stamp Subscription Plan books and DO NOT check them out to CEN or an NL unit’s “xxx-Discard” account in Symphony Workflows.

  • Send all surplus and damaged S-Plan books directly to the LMS Float Team.
    • Attach a brief note to individual copies regarding any damage.
  • When pulling surplus copies of titles that HPL has both as regular HPL copies (white spine labels) and S-Plan copies for possible withdrawal, it is preferable to send in S-Plan copies first rather than regular HPL copies if condition is comparable. The Float Team may redistribute surplus S-Plan items rather than withdrawing and returning them to the supplier, depending on system-wide needs.

LMS Division staff will handle ALL S-Plan withdrawal tasks for damaged items and surplus copies being returned to the supplier.

WET, MOLDY, BUGS, etc.
Items that are wet, moldy, mildewed, or contain insects or other biological matter (blood, etc.) should be handled with latex gloves.
  • HPL items: Stamp and check out to an “xxx-DISCARD” account if they are HPL items, then bag them and place directly in the trash. **Do not box them with other items.
  • Donations: Do not stamp. Bag and dispose of as above.
  • Subscription Plan items: Do not stamp items. Email each title, barcode number, and a note to Sara Karow/LMS Float Team (Sara.Karow@houstontx.gov), check items out to “xxx-DISCARD,” bag and dispose of as above.

Wednesday, April 12, 2017

Learning Link Issues

From Marianne Lorio:

I’ve heard reports that we’ve been getting calls from teachers stating they are having issues accessing the Learning Link webpages. After talking to the HISD Tech Support it is obvious that we are going to need to get more details before we address the issue. If a teacher having this issue contacts you please get the following information:

What browser is being used? If possible, what version of the browser is it?
When exactly are they having the issue? Can they get to the student hub? If not what is the address of the webpage they are on (including http:// or https://)?
Are they physically in a school?
Are they using a school issued device or a personal one?

If possible please also get their name and e-mail so that I can contact them if necessary. Please send the information in an e-mail to me and copy the IT Helpdesk.

Friday, April 7, 2017

Notary Service

Nearest locations that offer notary service:

McGovern-Stella Link Neighborhood Library
7405 Stella Link | 77025 | 832-393-2630
M & W 12:30 pm – 7:30 PM
Tu & Th 10:30 AM – 5:30 PM
F 1:30 PM – 4:30 PM
Sa 10:30 AM – 4:30 PM

Central Library
500 McKinney St. | 77002 | 832-393-1313
M-Th 10:30 AM – 7:30 PM
Fr & Sa 10:30 AM - 4:30 PM

Thursday, April 6, 2017

New Databases

We have three new databases provided by the Texas State Library through the TexShare program. The first is by the vendor that provides Pronunciator, ProCitizen. It uses videos, quizzes, etc. to help people prepare for the citizenship process. The next two are closely related. Both databases consist of primary documents. One is the American West and the second is American Indians Histories and Cultures.

Wednesday, April 5, 2017

Factiva

Please be aware that there is a limit as to how many people can use Factiva at a time. If a patron is being asked by Factiva (after they have supplied their library card number and pin to access the database) for a user id and password, then the library has reached the maximum number of simultaneous users. Encourage the patron to wait a while and try again. If the problem persists or it seems to be happening often, please let the IT Helpdesk and Marianne Lorio know.

Tuesday, April 4, 2017

OverDrive Assistance

From Marianne Lorio:

Recently patrons have had a couple of issues with OverDrive so I just wanted to provide some “insider” information. Frankly most issues with OverDrive aren’t really “fixable” either the cause is unknown or it is due to operator error. However, let the patron know that we will look into the matter. If the patron is willing to provide their library card number, e-mail address, and the title and format of item involved we will make sure the next available copy goes to their account. Please e-mail this information, as well as a description of the issue, to the IT Helpdesk and me.