If you or a customer experience internet slowness, please email; or make a phone call to the IT Helpdesk. Please copy your Manager and Elva Alvarez in NL Administration. By following the steps outlined below, you are helping us identify the “trouble spots” and enable us to provide support.
Please share the following information in your email or phone call: (Helpdesk should ask you these questions)
1. Your Branch
2. Your name
3. Date of occurrence
4. Time it started
5. Time it stopped (Most recent problem would last 10 or 15 minutes and then go away for a while)
6. Connection type ( Staff computer, Public Computer and if Wifi or not.)
7. Notes: Anything you can tell us about what you or the customer was doing at the time.
8. Please keep a log and note trends if it is occurring the same time of day and share with IT and Team Leader.
---
I have created an Internet Connectivity log that I will link to the menu on the right side once Java has been updated on our computers! In the meantime, use THIS LINK! Let's keep track of our internet issues so that we can give IT a thorough description of any problems when they occur.
No comments:
Post a Comment