OverDrive

There are two ways to place holds in OverDrive. When you place a hold you can select to have the hold fulfilled automatically once a copy of the title becomes available. In this scenario if a copy became available while we were having issues with OverDrive (between 11/9-11/11) the title would still be automatically checked out. It should now be available on the patron’s Bookshelf (if using the OverDrive app) or under Loans (if using the website). Let Marianne Lorio know if patrons are concerned that they lost a couple of days of access because of not being able to download a title. Once she verifies the situation she will do what she can to provide them with their full 2 week check out period.
 
The second option when you place a hold is to choose for the title not to be automatically checked out when it becomes available. Instead the patron will receive an e-mail stating that they have 48 hours to check out the hold. If the patron received such an e-mail between 11/9-11/11 it is possible that the hold expired before they could check out the title. If you talk to a patron who lost a hold due to this issue have them place a hold on the item again. Then e-mail Marianne Lorio the name of the title, the format, the customer's name, e-mail, and library card number. She will do what she can to have the patron’s hold fulfilled as soon as possible.