Harris County Public Library used to offer Hoopla. Patrons tended to assume if they were accessing Hoopla using the link on the HPL website, they were checking out items using their Houston Public Library card. However, if the originally set up their Hoopla account with their Harris County Public Library card number the items were checked out using the HCPL card. (The unique identifier for a Hoopla account is the e-mail used to create the account, not the library card number.) HCPL no longer provides service to Hoopla. Patron accounts that were registered with a HCPL library card are getting error messages. There is a simple fix to this situation:
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Log into you Hoopla account using your e-mail and password
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Click on Settings in the upper right hand corner
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Click on Library Settings tab
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Use the drop down menu to chose Houston Public Library
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Enter library card number and click Save button
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