I’ve heard reports that we’ve been getting calls from teachers stating they are having issues accessing the Learning Link webpages. After talking to the HISD Tech Support it is obvious that we are going to need to get more details before we address the issue. If a teacher having this issue contacts you please get the following information:
• What browser is being used? If possible, what version of the browser is it?
• When exactly are they having the issue? Can they get to the student hub? If not what is the address of the webpage they are on (including http:// or https://)?
• Are they physically in a school?
• Are they using a school issued device or a personal one?
If possible please also get their name and e-mail so that I can contact them if necessary. Please send the information in an e-mail to me and copy the IT Helpdesk.
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