The FY16 Customer Survey is being conducted in partnership with Rice and is a continuation of their study into how people are using our libraries; because of that, its’ focus is on usage at our neighborhood libraries.
The survey will initially be sent out to the emails of adult cardholders in Sirsi, and be made available on our web site and our app. It will then be distributed to Citizens’ Net recipients. Marjorie Gonzalez will post the information on our social media accounts. Finally, bi-lingual print copies will be available at all our locations. There is a cover sheet going out with the surveys asking that the staff:
* Make the surveys available at the front desk or some other high-visibility spot.
* Return completed surveys to Mary Hammond @ Central Library Concourse Level Suite C177.
The message below is what will be accompanying the link to the Survey. You can click on the link to view the survey.
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Houston Public Library Wants to Hear from You!
The Houston Public Library is committed to providing excellent customer service. Each year we ask for feedback to learn more about library users, what services they use and how to make their experiences with us even better. You are invited to respond by completing a brief five-minute survey that focuses on our Neighborhood Libraries. Even if you do not consider yourself a library user, we still want to hear from you.
You can access the survey at https://www.surveymonkey.com/r/HPL2016
Thank you for helping to improve your library.
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