Overdrive & Replacement Library Cards

When new library cards are issued the user’s Overdrive account does not automatically convert over to the new library card number.  The merge has to be done manually, and the Digital Strategies Help Desk has the tool and permission to do it.  In order to merge the accounts, we need the following information:

 Old library card number
 New library card number
 Contact e-mail address
 Name of customer                        

The account merge should be active within 24hours.  The Overdrive user should use the new library card number to access the service.