ILL ITEMS ON HOLD SHELF

Please note that if someone asks you to change the location of an ILL item already on the hold shelf at another branch, you MUST contact ILL or the item will not get transferred. Instead, it will sit on the hold shelf at that branch until the expiration date and the item will get stuck in limbo on the customer's list of pending holds. If you notice an item checked out to CEN DISCARDS, it is no longer on the hold shelf and probably has already been sent back to the owning institution.