I am stealing this from the Central Chief's blog because I think its important and everyone needs to know!
Fill out an Incident report for anything you encounter during the day that "causes a disturbance to library property, staff or patrons, or any illegal activity".
The "disturbance to...staff" bit should include anything that causes a staff member to be upset or become uncomfortable. This is especially true when confronted with an abusive customer whether it be on the phone or in person.
We need to document these so that we can prevent abusive customers from continuing to act inappropriately. Be sure to, if at all possible, get the names of those involved!
If any thing happens out of the ordinary, it is always safest to do an Incident Report.
After completing the Incident Report, please submit it to the "HPL - North District Incidents" distribution list, which can be found in Outlook in the Global Address List.
If there are any questions, please let me know.
Brandon
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