Affordable Care Act Reminder

Customers may start asking us about this beginning October 1st.  The big link to direct people to is https://www.healthcare.gov/

See my blog post from August 22nd for more information about the ACA (Obamacare).

Replacing Library Cards

When replacing a card in Symphony, it is important that you use the User Lost Card wizard under the Special wizard group.  The User Lost Card wizard will create a second account for the lost card and assign a Lost Card profile to the account.  Although the lost card number will remain on the borrower account as an active and previous ID, the second account with the Lost Card profile will prevent its use for check out.

Do not change the card number under modify user, because the old number remain active along with the new one!!!

Floating

FYI!

We now have three Float Hubs – Kashmere Gardens, Scenic Woods, and Mancuso NLs – who are graciously helping Meyer, Alief, and Kendall redistribute their surplus of returns. Staff at the Float Hubs have been trained to identify good candidate locations to float items to, so please respect their judgment. You will soon be seeing a new yellow Float label on items coming to you from the Float Hubs (*all others still use lime green).

Price Change for Earphones & Flash Drives

The prices for both earphones and flash drives have changed:

Earphones - $3

Flash Drives - $8

Holds Statistics

· Pulled: Items on the paging lists
· Processed: Items received in delivery, items that come across the desk as holds for customers (both in house and to send in delivery), and items cleared from the holdshelf

Affordable Care Act

We might start getting questions about the Affordable Care Act (aka Obamacare) in the near future.  The HPL Training Portal has some helpful information about the ACA: Affordable Care Act Resources

Also, check out the frequently asked questions posted to the NL Blog: ACA FAQs

Clear Hold Shelf & Paging Lists

The clear hold shelf and paging (pick-up) lists we print from the intranet have the names and card numbers of our customers, so they needed to be shredded when we are finished with them!